Frequently Asked Questions
Need to contact us?
Send us a Hi at Hello@cottongrove.com.au or contact us on our live chat (the icon on the bottom right of your screen).
Where do you ship from?
Can I pick up my order?
For sure! Contact us at Hello@cottongrovesales.com.au prior to placing your order.
I ordered the wrong item, can I change my order?
Please contact us at Hello@cottongrove.com.au, if your order has not been shipped, we will happily change your items.
I signed up to your newsletter but haven't received my discount.
Check your junk/spam folders. If you haven't received it, contact us at the above email address and we will provide you with a code.
When will my order be shipped?
We endeavor to ship all orders by the following business day, however, please allow up to three business days for your order to be dispatched. Express orders will be given priority.
Will I receive tracking details for my order?
Yes, all orders are sent via Sendle or Australia Post with tracking details, these will be supplied to you via email.
Can I return my items?
Yes, our products are backed by our 30 day Happiness Guarantee. Please see our shipping and returns policy for full details.
What do I need to know about Preorders?
All pre-order items are made clear in the item description with an estimated arrival timeframe. The arrival timeframe is an estimate only. Due to unforeseen shipping delays which occur out of our control, we cannot guarantee a definite date.
Please also note that any orders containing pre-order items will only be sent when all items are in stock. If you would like your in-stock items prior, we recommend placing a separate order for the pre-order item(s).
What is GOTS?
GOTS is a textile production certification that covers the entire process of organic fibres. GOTS limits the use of toxic bleaches, dyes and other chemical inputs during the production process of textiles. It is internationally recognized as the toughest organic textile standard because it goes far beyond verifying the organic farming process to include every step of manufacturing.